PSW Careers Case Manager

Careers Case Manager – Empowering Postgraduate Trainees in the North West

Join the North West Professional Support and Wellbeing Service (PSW) as a Careers Case Manager, where you will play a pivotal role in guiding and inspiring postgraduate multi-professional trainees as they navigate their career pathways. This opportunity is ideal for an experienced senior medical educator with a passion for mentorship, leadership, and structured career development. You will be part of a dedicated team committed to delivering high-quality pastoral and professional support within the North West Deanery, ensuring trainees receive the guidance they need to thrive in their chosen fields.

In this dynamic role, you will collaborate closely with postgraduate trainees who have been referred to the PSW for career-related assistance. Your expertise will be instrumental in helping them explore diverse career options, develop tailored action plans, and access relevant resources and opportunities. As a coach at heart, you will foster a supportive environment where trainees can clarify their ambitions, overcome challenges, and make informed decisions about their professional futures.

Key Responsibilities

As the Careers Case Manager, your responsibilities will include:

• Delivering one-on-one careers guidance and coaching sessions – Utilise your expertise to provide structured, evidence-based support that empowers trainees to make confident career choices.
• Facilitating career exploration and action planning – Work collaboratively with trainees to identify their strengths, interests, and long-term goals, then help them create clear, achievable pathways to success.
• Conducting career-focused assessments – Evaluate trainees' progress and adapt your approach to ensure they receive personalised and impactful guidance.
• Signposting to resources and opportunities – Connect trainees with relevant networks, training programs, and professional development initiatives to enhance their career prospects.
• Maintaining confidentiality and accurate records – Ensure all interactions and progress notes are documented meticulously within the PSW SharePoint platform, adhering to strict confidentiality standards.
• Collaborating with PSW Case Managers and the Careers Support Manager – Work seamlessly within the team to align your efforts with broader support initiatives and ensure a cohesive approach to trainee development.
• Engaging in continuous professional development – Pursue a postgraduate qualification in Careers Guidance and participate in ongoing training to stay at the forefront of best practices in career coaching.

Why This Role Matters

At NHS England, we are dedicated to shaping the future of healthcare by nurturing the next generation of professionals. As a Careers Case Manager, you will not only influence individual career trajectories but also contribute to the broader mission of enhancing the quality and effectiveness of the NHS workforce. Your leadership and mentorship will help trainees transition from education to fulfilling, impactful careers, ensuring they are well-prepared to meet the challenges of modern healthcare.

Qualifications and Experience

To excel in this role, you should possess:

• A strong background as a senior medical educator with extensive experience working with multi-professional trainees.
• Proven experience in education and leadership roles, demonstrating your ability to inspire and guide others.
• A deep understanding of careers guidance and coaching principles, with a commitment to ongoing professional development in this field.
• Experience in NHS or healthcare education settings, where you have successfully supported trainees in achieving their career aspirations.
• Excellent communication, interpersonal, and organisational skills to manage diverse caseloads and maintain high standards of confidentiality.

About NHS England

NHS England is at the forefront of transforming healthcare delivery, integrating functions with the Department of Health and Social Care to create a more cohesive and efficient system. Our team comprises specialists across clinical, operational, educational, and technological domains, all working towards a common goal: delivering high-quality NHS services that make a tangible difference in people's lives. This role offers a unique opportunity to contribute to this vision while making a meaningful impact on the careers of future healthcare leaders.

Next Steps

If you are passionate about career development, mentorship, and making a difference in the lives of postgraduate trainees, we encourage you to apply. For further details or to arrange an informal visit, please reach out to:

• Dr Tamsin Dunn, Deputy Dean –

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